Customer Service at Homebuyers Centre
At Homebuyers Centre, we are committed to providing exceptional customer service and meeting your needs in an efficient, professional, ethical and courteous way.
Our mission is to ensure our behaviors consistently demonstrate empathy, respect and superior service in the pursuit of exceeding our customers’ expectations.
Customer service commitments
We are all committed to meeting our customers needs in an efficient, professional, ethical and courteous way. We will:
- Treat all customers with respect and courtesy
- Respond to all communication within 24 hours
- Listen to what our customers are saying and understand their needs
- Act with honesty and integrity
- Make informed decisions to achieve positive outcomes
- Deliver on our promises
- Continuously review and make improvements to our process
- Call a customer at every milestone throughout their journey to ensure transparent communication
- Ask for informal and formal feedback at varied stages throughout the customers journey